{"id":5429,"date":"2023-05-12T13:27:18","date_gmt":"2023-05-12T11:27:18","guid":{"rendered":"https:\/\/www.telehouse-rechenzentrum.de\/?page_id=5429"},"modified":"2025-09-01T14:01:46","modified_gmt":"2025-09-01T12:01:46","slug":"remote-hands","status":"publish","type":"page","link":"https:\/\/www.telehouse-rechenzentrum.de\/en\/colocation\/remote-hands\/","title":{"rendered":"Remote Hands"},"content":{"rendered":"
[vc_section full_width=”stretch_row” anchor_section=”yes” overlay=”yes” parallax_overlay=”fixed_overlay” parallax_bg=”yes” anchor=”yes” shadow=”yes” shadow_below_text=”yes” css=”.vc_custom_1611908760979{background-image: url(https:\/\/www.telehouse-rechenzentrum.de\/wp-content\/uploads\/header-cases.jpg?id=304) !important;}” anchor_id=”#services” el_id=”start”][vc_row][vc_column decor=”yes” offset=”vc_col-lg-5 vc_col-xs-12″][vc_empty_space][dhsv_vc_breadcrumbs][vc_empty_space height=”90px”][vc_column_text]\r\n

Remote Hands Service: <\/strong>Your support in the Telehouse data centre.\u00a0<\/span><\/h1>\r\n[\/vc_column_text][\/vc_column][vc_column offset=”vc_col-lg-7″][vc_empty_space height=”150px”][dhsv_vc_animated_lines number_1=”100%” string_1=”Support” number_2=”100%” string_2=”Available” number_3=”100%” string_3=”Telehouse”][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” anchor_section=”yes” section_color_scheme=”gradient-dark-left” css=”.vc_custom_1611908766986{background-position: 0 0 !important;background-repeat: no-repeat !important;}” el_id=”intro”][vc_row][vc_column][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]\r\n

24x7x365 Support<\/h2>\r\n[\/vc_column_text][vc_empty_space mobile_space=”80px” mobile_space_bigger=”80px” height=”25px”][vc_column_text]\r\n

Use a Network Operation Centre (NOC) that is available for you on site around the clock.<\/p>\r\n\r\n\r\n

\r\n

A partner who can support you with the installation and operation of your hardware in the data centre.<\/p>\r\n\r\n\r\n

\r\n

Easily ordering remote hands services via a customer portal.<\/p>\r\n[\/vc_column_text][vc_empty_space mobile_space=”80px” mobile_space_bigger=”80px” height=”25px”][vc_column_text]\r\n

You are looking for a colocation data centre in Germany for your IT infrastructure. You will continue to be responsible for operating your IT yourself in the future. For the installation and operation of your hardware, however, you can well imagine support from a partner..<\/p>\r\n

Qualified employees from our Network Operation Centre can support you on-site around the clock with various remote hands services.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”50px”][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” anchor_section=”yes” section_color_scheme=”blue” anchor=”yes” section_blue=”yes” el_id=”services” anchor_id=”#kontakt”][vc_row][vc_column][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\r\n

Remote Hands in the Telehouse Datacenter.<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” row_dark_blue=”yes”][vc_column width=”1\/3″][vc_empty_space height=”50px”][dhsv_vc_image image=”1546″ image_align=”text-left”][vc_column_text]\r\n

Accompaniment<\/span><\/p>\r\n\r\n

    \r\n \t
  • Escorting contractors into your data centre space<\/li>\r\n \t
  • Supervision of contractors working in your data centre areas<\/li>\r\n \t
  • Supervision of deliveries to your customer area<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”50px”][dhsv_vc_image image=”1553″ image_align=”text-left”][vc_column_text]\r\n

    Logistik Support<\/span><\/p>\r\n\r\n

      \r\n \t
    • Receiving and storing customer deliveries<\/li>\r\n \t
    • Transport of deliveries to the customer areas<\/li>\r\n \t
    • Provision of transport aids (lift trucks, forklift trucks)<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” row_dark_blue=”yes” css=”.vc_custom_1550486638547{margin-top: -150px !important;margin-bottom: -150px !important;}”][vc_column width=”1\/3″ offset=”vc_hidden-xs”][\/vc_column][vc_column width=”1\/3″ offset=”vc_col-md-4 vc_hidden-sm vc_col-xs-1 vc_hidden-xs”][dhsv_vc_image image=”4634″ image_align=”text-center”][\/vc_column][vc_column width=”1\/3″ offset=”vc_hidden-xs”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” row_dark_blue=”yes”][vc_column width=”1\/3″][dhsv_vc_image image=”1555″ image_align=”text-left”][vc_column_text]\r\n

      Hardware Support<\/span><\/p>\r\n\r\n

        \r\n \t
      • Hardware – Installation \/ Deinstallation<\/li>\r\n \t
      • Verkabelung – Installation \/ Deinstallation<\/li>\r\n \t
      • Exchange of HW components (power supply, hard disk, RAM ect.)<\/li>\r\n \t
      • Documentation (labelling, photos of customer hardware \/ data centre area)<\/li>\r\n<\/ul>\r\n[\/vc_column_text][vc_empty_space height=”50px”][\/vc_column][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][dhsv_vc_image image=”1557″ image_align=”text-left”][vc_column_text]\r\n

        Control & Error Analysis<\/p>\r\n\r\n

          \r\n \t
        • Visual inspection of operating lights & customer hardware<\/li>\r\n \t
        • Reboot customer hardware<\/li>\r\n \t
        • Checking and measuring connections<\/li>\r\n \t
        • Kundenunterst\u00fctzung bei Fehleranalyse und Beseitigung<\/li>\r\n<\/ul>\r\n[\/vc_column_text][vc_empty_space height=”50px”][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” anchor_section=”yes” section_color_scheme=”gradient-dark-left” el_id=”benefit1″][vc_row][vc_column width=”2\/3″][vc_empty_space height=”50px”][vc_column_text]\r\n

          Network Operation Center (NOC)<\/h2>\r\n

          Telehouse operates its own Network Operation Centre in the Frankfurt data centre, where Telehouse technicians are available to support you at all times.<\/p>\r\n

          Due to the proximity to the customer’s premises, our technicians can quickly provide on-site support at any time.<\/p>\r\n[\/vc_column_text][vc_empty_space height=”50px”][\/vc_column][vc_column parallax=”content-moving” width=”1\/3″][vc_empty_space height=”50px”][dhsv_vc_image image=”4763″ image_align=”text-center”][vc_empty_space height=”50px”][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” anchor_section=”yes” el_id=”benefit2″][vc_row][vc_column width=”2\/3″][vc_empty_space height=”50px”][vc_column_text]\r\n

          Standby times NOC<\/h2>\r\n

          Our technicians from the Network Operation Centre are available to you around the clock, 365 days a year.<\/p>\r\n

          Our colocation customers need to provide less or even no on-site staff of their own.<\/p>\r\n[\/vc_column_text][vc_empty_space height=”50px”][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”50px”][dhsv_vc_image image=”4765″ image_align=”text-center”][vc_empty_space height=”50px”][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” anchor_section=”yes” section_color_scheme=”gradient-dark-left” el_id=”benefit3″][vc_row][vc_column width=”2\/3″][vc_empty_space height=”50px”][vc_column_text]\r\n

          Contact NOC<\/h2>\r\n

          Our Network Operation Centre can be reached by phone, email or via our customer portal.<\/p>\r\n

          Remote hands services can be ordered quickly and easily by our customers.<\/p>\r\n[\/vc_column_text][vc_empty_space height=”50px”][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”50px”][dhsv_vc_image image=”4625″ image_align=”text-center”][vc_empty_space height=”50px”][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” anchor_section=”yes” anchor=”yes” anchor_id=”#kontakt” el_id=”benefit4″][vc_row][vc_column width=”2\/3″][vc_empty_space height=”50px”][vc_column_text]\r\n

          Billing Remote Hands Service<\/h2>\r\n

          We do not differentiate between time of day, weekends or holidays when it comes to billing. Our NOC team is always ready to support you on site at the Telehouse data centre. We charge a fixed price per time unit (15min).<\/p>\r\n

          Billing is transparent and comprehensible for our customers at all times.<\/p>\r\n[\/vc_column_text][vc_empty_space height=”50px”][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”50px”][dhsv_vc_image image=”5402″ image_align=”text-center”][vc_empty_space height=”50px”][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” anchor_section=”yes” section_color_scheme=”gradient-dark-left” el_id=”kontakt”][vc_row][vc_column width=”2\/3″][vc_empty_space height=”50px”][vc_column_text]\r\n

          Would you like to learn more about Remote Hands Service?<\/h2>\r\n[\/vc_column_text][vc_empty_space height=”25px”][dhsv_vc_button link=”url:https%3A%2F%2Fwww.telehouse-rechenzentrum.de%2Fkontakt%2F|title:Contact%20us…” style=”secondary” size=”btn–lg” decor=”yes”][vc_empty_space height=”50px”][\/vc_column][vc_column width=”1\/3″][vc_empty_space height=”100px”][dhsv_vc_image image=”4396″ image_align=”text-left”][vc_empty_space height=”50px”][\/vc_column][\/vc_row][\/vc_section]<\/div>","protected":false},"excerpt":{"rendered":"

          Gesch\u00e4ftsprozesse und Technologien \u00e4ndern sich immer schneller, und entsprechend ku\u0308rzer werden die Abst\u00e4nde, in denen man die Entwicklungen in der IT nachvollziehen muss. Dafu\u0308r braucht es einen Partner, auf den Verlass ist.<\/p>\n","protected":false},"author":5,"featured_media":514,"parent":1203,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5429","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nRemote Hands | Data Center Frankfurt | Telehouse<\/title>\n<meta name=\"description\" content=\"Remote Hands Service - 24 x 7 x 365 - round-the-clock support - Colocation - Telehouse data centre - Frankfurt am Main\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.telehouse-rechenzentrum.de\/en\/colocation\/remote-hands\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Remote Hands | Data Center Frankfurt | Telehouse\" \/>\n<meta property=\"og:description\" content=\"Remote Hands Service - 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